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Careers

Independent. Innovative. Growing.

These are the words that not only define our company but our people.

BIS is always looking for individuals who thrive in a dynamic, growth-oriented environment accepting resumes; please e-mail resumes to jobs+b@bisonline.com or fax resumes to 423-538-1919.

 

Software Technical Support/Application Specialist

We are currently looking for self-driven, passionate, and results focused individuals to provide help desk support and customer service for our applications and solutions.  This position is ideal for someone who enjoys working with software and providing 100% customer satisfaction. A Technical Support/Application Specialist provides support and troubleshooting assistance to our customers via phone, email, and chat.  You must enjoy interacting with customers on a daily basis and providing professional and friendly service.  The ideal candidate will have a degree, some higher education or a working knowledge in a computing-related field.

Responsible for:

  • Providing excellent end-user desktop/phone support to determine and resolve end-user support issues related to BIS Software
  • Proactively communicate with customers to maintain positive relationships
  • Utilize information tools, training, and experience to provide a high level of customer satisfaction
  • Create FAQ’s or other documentation for problem-solving
  • Collaborate with the team to resolve product issues
  • Deliver constructive product feedback as it received from our customers and suggest ways in which BIS can improve its overall customer experience.
  • Working with SQL Databases, Windows and Linux Servers
  • Customer Training                  

Requirements:

  • Self-starter that can work in a team environment
  • Good communications, customer service, and basic accounting skills
  •  Ability to train customers in use of software and hardware
  • Knowledge of, or ability to learn, basic command line functions for Windows and Linux server
  • Ability to work both independently and with a team
  • Some overnight travel will be necessary
  • Must be able to type and talk on the phone using a computer and phone headset
  • Must live within driving distance of our office located in Piney Flats, TN, we do not hire for telecommute positions.

Benefits:

  • Complete Benefits Package to include Medical, Dental, Vision, Life, Short/Long Term, 401k plus more.

 How to Apply:

  •  Fax or email resume and salary history (required for consideration) to 423-538-1919 or jobs+b@bisonline.com.

 

Systems Engineer

We are currently looking for a talented Systems Engineer who has the experience necessary to help build out our existing infrastructure and troubleshoot problems as they arise. The ideal candidate for this position can prioritize mission-critical tasks and dedicated to supporting and administering our computing environment as well as our customers.

 Responsible for: 

  • Monitor existing systems to ensure structural integrity
  • Oversee the development and installation of new hardware and software
  • Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues
  • Provide technical direction to IT support staff
  • Ensure constant availability of technical resources
  • Design and implement security systems and redundant backups to maintain data safety
  • Write custom scripts to reduce the need for human intervention
 Requirements: 
  • Bachelor’s Degree in Information Technology, Computer Engineering or related field preferred  
  • Proven track record of success in installation and maintenance of LINUX-based software
  • Experience creating automated scripts and software preferred
  • Willingness to sign a confidentiality agreement and protect trade secrets
  • Exceptional networking skills and knowledge
  • Must be an excellent verbal and written communicator
  • Project management skills required
  • Experience in deep administration of Linux/Windows and Citrix XenServer
  • Must be self-motivated, proactive, independent, punctual, and responsive, requiring little supervision
  • Must be able to multi-task and prioritize.
  • Must be willing and available to work outside of scheduled shift when need, on call
  • Utilize a variety of remote access techniques and tools
  • Must possess excellent research, strong analysis, and problem-solving skills within modern IT infrastructure.
  • Reports to a team leader or manager

 How to Apply:

  • When responding to a position please show the position title in the Subject of the email.
  • Fax or email resume and salary history (required for consideration) to 423-538-1919 or jobs+b@bisonline.com.

 

Software Analyst

 We are currently looking for self-driven, passionate and results focused Software Analyst/Engineers to be part of our team.  The ideal candidate for this position has a programming degree and likes doing a variety of different things, likes working with people and doing some traveling.

 Responsible for: 

  • Support customers by phone and in person
  • Working with SQL Databases, Windows and Linux Servers
  • Create specifications for new software by gathering data and writing technical documents
  • Test new software
  • Implementation/Installation of our software packages
  • Customer training

 Requirements: 

  • Self-starter that can work in a team environment
  • Provide end user desktop/phone support to determine and resolve end-user support issues
  • Good communications, customer service, and basic accounting skills
  • Install hardware and customized software on-site
  • Ability to train customers in use of software and hardware
  • Must live within driving distance of our office, we do not do remote work
  • Knowledge, or ability to learn, basic command line functions for Windows and Linux servers
  • Manage projects, knowledge of software development life cycle, gathering technical data, the creation of requirements documentation (specifically dealing with SRS documentation, Use Cases, and UML Diagrams) and basic functional understanding of relational databases required
  • Perform Quality Assurance on new software
  • Some overnight travel will be necessary
  • A 4-year degree is highly preferred but not required (higher education is a plus)

 How to Apply:

  • When responding to a position please show the position title in the Subject of the email.
  • Fax or email resume and salary history (required for consideration) to 423-538-1919 or jobs+b@bisonline.com.
 
 

Web Application Developer

We are currently looking for self-driven, passionate and results focused Web Application Developers to be part of our team that will be dedicated to creating, developing, implementing and testing applications to adhere to designs supporting internal business requirements or external customers.

 Responsible for:

  • Developing, testing, implementing, and maintaining web-based application systems
  • Troubleshoot system problems and issues
  • Look for and make recommendations to improve applications

 Requirements: 

  • A strong knowledge of SQL, HTML, CSS, PHP, and JavaScript
  • Must be creative, detail-oriented, and able to work in a team environment
  • Must possess experience and knowledge of commonly-used concepts, practices, and procedures
  • Works under general supervision
  • This is a very client-based, project-oriented position, you must be able to
      • Communicate clearly
      • Set goals
      • Meet deadlines
  • Must demonstrate knowledge of critical thinking, problem-solving, the ability to debug existing source code, and optimize feature sets
  • Reports to a team leader or manager
  • College degree or relevant knowledge and experience required.

 

How to Apply:

  • When responding to a position please show the position title in the Subject of the email.
  • Fax or email resume and salary history (required for consideration) to 423-538-1919 or jobs+b@bisonline.com.
 

API/Server-Side Developer

We are currently looking for self-driven, passionate and results focused API/Server-side Developers to be part of our team that will be dedicated to managing the interchange of data between the server and the users.

Responsible for: 

  • Integration of user-facing elements developed by front-end developers with server-side logic
  • Building reusable code and libraries for future use
  • Optimization of the application for maximum speed and scalability
  • Implementation of security and data protection
  • Design, develop and deliver the API system that supports new features

 Requirements:

  • Experience and knowledge in OOD/OOP.
  • Experience and knowledge of REST API development and interaction. Experience and knowledge of database design and interaction.
  • Proficient in MVC pattern and development.
  • Must demonstrate knowledge of critical thinking, problem-solving, and the ability to debug existing source code and optimize feature sets.
  • Reports to a team leader or manager.
  • College degree or equivalent acquired knowledge from work history related to CS.

How to Apply:

  • When responding to a position please show the position title in the Subject of the email.
  • Fax or email resume and salary history (required for consideration) to 423-538-1919 or jobs+b@bisonline.com.

 

Database Engineer

We are currently looking for self-driven, passionate and results focused Database Engineers to be part of our team that will be dedicated to the design, development, and delivery of data and database solutions.

Responsible for: 

  • Support and maintain data and database systems to meet business delivery specifications and needs
  • Keep department Manager, Chief Information Officer and other departments informed and up to date
  • Lend support to various business and technology teams as necessary during design, development, and delivery to ensure solid, scalable, robust solutions
  • Design, develop and deliver/implement data solutions to include:
    • Architecture design
    • Prototyping of concepts to proof of concept
    • Development of standards
    • Design and development of test plans
    • Code & module design
    • Development and testing
    • Data solution debugging
    • Design & implementation of a solution that follows efficient design techniques and development that meets and exceeds the intent of the design of the data solution

 Requirements: 

  • Be able to conceptualize and design database solutions and manage processes with  teams of developers
  • Be responsible for all aspects of the design, development, and delivery of data and database solutions
  • Analytical and problem solving
  • Proficient in coding
  • Good communications, time management, and leadership
  • Manage day-to-day activities and meet deadlines
  • A 4-year degree is highly preferred but not required (higher education is a plus)

 How to Apply:

  • When responding to a position please show the position title in the Subject of the email.
  • Fax or email resume and salary history (required for consideration) to 423-538-1919 or jobs+b@bisonline.com.

  

Software Developer

 We are currently looking for self-driven, passionate and results focused Software Developers to be part of our team that will be dedicated to designing, developing and implementing code generation and software applications to adhere to designs supporting internal business requirements or external customers.

 Responsible for:

  • Reviewing current systems
  • Presenting ideas for system improvements
  • Working closely with analysts, developers and support teams
  • Testing the product in controlled, real situations before going live
  • Maintaining the systems once they are up and running

 Requirements: 

  • A strong knowledge of databases such as MySQL and MSSQL. Experience in software languages such as C#, Visual Basic, VB.NET, etc.
  • Has knowledge of industry standards and best practices in software architecture and design. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude required. Reports to a team leader or manager.
  • Must demonstrate knowledge of critical thinking, problem-solving, and the ability to debug existing source code and optimize feature sets.
  • Relevant computing qualification or A.S./B.S. degree preferred, but not required

How to Apply:

  • When responding to a position please show the position title in the Subject of the email.
  • Fax or email resume and salary history (required for consideration) to 423-538-1919 or jobs+b@bisonline.com.